Delivery and Returns
Orders ship on business days only (Monday through Friday).
- Free delivery in Canada on any purchase over $99.99 before taxes. Shipping delays from 3 to 7 days.
- Xpresspost (3 to 4 days) : charges apply depending on your delivery address.
- Priority (2 to 3 days): charges apply depending on your delivery address.
- United States (4 to 10 days): charges apply depending on your delivery address.
- International (4 to 10 days): a 50 euro charge applies.
- Duty fees for international orders are at the client's expense.
Store pick-up policy
For store pickups, bring the email with your bill, along with photo identification.
We hope you'll love your order. If, however, you are not satisfied for any reason, we will reimburse you or send you the article in a different colour, size, or a different model. Do not hesitate to contact us.
You can return any article by mail or in person at our store on Rachel street within 30 days or purchase.
All articles must be returned or exchanged in their original condition (neither washed nor worn, with the original tag).
Return by mail
- On your receipt, circle the articles you are returning and write the reason for the return.
- Pack the article tightly, if possible in the original packaging, and make sure to include the duly filled out receipt.
- Affix the Canada Post return-shipping sticker on the packaging, making sure to remove any other shipping stickers.
- If you are using a provided shipping sticker, send the package to the closest Canada Post office or drop it off at a Canada Post mailbox.