Kanuk provides free standard delivery and returns on orders of $50 or more through Canada Post. If you wish to expedite your order by XpresspostTM, shipping fees will apply based on the destination. Please note that a signature is required at delivery for all orders of $150 and over (before taxes).
Order processing time Our order processing time is 1 to 10 business days. This period does not include the delivery time chosen when placing your order.
Free standard shipping Please allow 7-14 business days for delivery of your order.
XpresspostTM shipping Please allow 2-4 business days for delivery of your order. Delivery fees will apply based on the delivery address. (express shipping is temporarily unavailable)
N.B. Orders are processed and delivered Monday to Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during high peak periods. The delivery of your package could be extended by 1 to 3 business days due to the current quarantine period.
IMPORTANT NOTE - POTENTIAL SHIPPING DELAYS
We sometimes process a higher than expected number of orders, which may lead to extended delivery times. Your satisfaction remains our top priority, and we’re doing everything we can to get your package to you as quickly as possible.
Order Tracking We will send you an email notification including a tracking number when your order leaves our warehouse.
Kanuk Customer Service Please email our Customer Service Department at [email protected] for any questions.
For store pickups, bring the email with your bill, along with photo identification.
Face masks, lab coats, and all items sold with a discount of 50% or more are considered Final Sale and are not eligible for refund or exchange. Face masks are Final Sale and are not eligible for refund or exchange.
You have 30 days from the shipping date to return your kanuk.com purchase for free. All merchandise must be in its original selling condition (new, unused, unwashed, and unaltered) and in its original packaging with tags attached.
IN-STORE Please bring the product along with the receipt and return form.
BY MAIL Please complete the return form, re-pack the item (including all original tags) and ship it back to Kanuk.
Returns within Canada – Prepaid label: All Canadian returns must be shipped by the carrier identified on the return label. Please affix the prepaid return label to the outside of the package and drop it off at any of the carrier's branches, depending on the carrier used.
Returns from outside Canada: Shipping costs for returns from outside Canada are at the customer’s expense.
The refund will be made via the same payment method that was used for your initial purchase. You will receive the return confirmation via email once the return has been processed. Please allow 5-10 business days from the reception of the returned item to complete your request for a refund.
If for any reason, the item does not suit you, you may exchange it for an item of a different color, size, or style, depending on availability. Please state the desired changes in the “Reason for exchange” section of your return slip.