Privacy Policy
Kanuk Privacy Policy
By deciding to use or consult our website, or any other service involving the transmission of personal information, you accept the terms and conditions of this Privacy Policy. In particular, you agree to the collection and use of your personal information by us in accordance with these terms and conditions, on the understanding that we comply with the legislation in force with regard to personal information. Last update: April 2023
At Kanuk, we process the personal information you provide to us in order to conduct our business. This privacy policy sets out the information we collect, use and share with our partners, as well as the measures we take to protect it and the rights you have with respect to it. p>
We process this information for the purpose of providing services to you and communicating with you.
We collect data through Google Analytics. To find out more visit here: https://policies.google.com/technologies/partner-sites
What information do we collect and how do we do it?
- When you interact with us
- When you visit our website
- When applying for a job
What information do we collect and how do we do it? To provide you with our products and services and to ensure the functionality of our website, we collect certain information that you provide to us when you visit the site or interact with us. Any information that identifies you is personal information. The information we collect depends on the nature of your interaction.
When you interact with us When you make a purchase or process a return online, we may collect your personal information in order to complete the transaction, create your account or ensure the processing of the return or refund. We collect your name, shipping and billing addresses, email address, phone number, and payment information, among other things. When you create an account on our website or become a member, we may collect your name, email address, phone number, address, language preference, username and password. This allows us to efficiently manage your account and our internal database. We will never share this information with anyone. The information in our database includes your name, email address, password, phone number, address, purchase history and products.
When you subscribe to our newsletter, contact customer service or make a return, we may collect your email address, phone number and the content of your message. We use this information to communicate with you or send you our newsletter. When choosing a payment option, you may be required to provide personal information to our partners. For example, if you decide to pay with a PayPal account or make interest-free payments with Paybright, you will be redirected to their site to complete the secure transaction. Please review the PayPal and Paybright privacy policies to learn how these sites use your information.
Information We Collect About You From Third Parties and Third Party Use of Cookies
Certain content or applications on our website, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they are used. We may share your information with these third parties to perform services, such as advertising measurement services, on your behalf, and will obtain your consent for such sharing where required by law. If you have questions about an advertisement or other targeted content, you should communicate directly with the responsible supplier.
- Google Analytics. We use the Google Analytics and Web Analytics services provided by Google, Inc. (“Google”) to help us measure traffic and usage trends. Google Analytics uses cookies to evaluate your use of our website, compile reports for us on activity on our website to help us understand how visitors interact with us, and provide other services relating to the our website activity and internet usage for us. Google stores the information collected by the cookie (including your IP address) on servers in the United States. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google states that it will not associate your IP address with any other data held by Google. By accessing and using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to keep track of information, such as the time the visit took place, whether the visitor has been to the site before, and which site referred the visitor to the web page. To disable this type of cookie, some browsers will tell you when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to refusing cookies, you can also install the Google Analytics opt-out add-on in your browser by clicking here, which prevents Google Analytics from collecting information about your website visits. Click here to learn more about the Google Analytics Opt-out Browser add-on and other Google Analytics privacy information. Click here to learn more about Google Analytics' use of cookies.
- Google Signal. We also use Google Signal, which is provided by Google. When Google users have enabled advertising personalization, Google Signal collects information about how they use different devices with Google Accounts. The data produced by Google Signal is reported via Google Analytics. This may enable us to: launch remarketing/retargeting campaigns across various devices; better understand how users interact with sites and applications on different devices; and see more accurate data on the number of users. Click here to learn more about Google Signal. Google Signal end users can access and/or delete their data by clicking here.
- Google Ads. We use Google Ads, which is provided by Google, to show you interest-based advertisements based on data we share with Google. Google Ads allows us to use your information, such as your email address, to contact you through the Google advertising network.
- Google Optimize. We may use Google Optimize, which is an A/B testing service provided by Google, which allows us to use your information to test different versions of a feature or page on our website. We may also use Big Query, which is an analytical data warehouse provided by Google, which allows us to use your information to analyze usage data.
- Zendesk Chat. We use Zendesk Chat on our website. Zendesk Chat is third-party live support software that allows us to communicate directly with you in real time via live chat. Zendesk Chat stores a cookie on your device that allows anonymous user profiles to be created. Click here to access Zendesk's privacy policy.
- Tracking pixels. We use tracking pixels for social media and advertising platforms, including Twitter, Pinterest, Facebook, LinkedIn, Microsoft Advertising and AdRoll. This tool helps us understand and serve ads and make them more relevant to you. The data collected remains anonymous, and we cannot see the personal data of an individual user. However, the collected data is recorded and processed by these social media and advertising platforms, which may be able to connect the collected data with your account and use the data for their own advertising purposes. We may also collect information about you by using cookies or similar technologies. Cookies are pieces of information stored by your browser on the hard drive or internal memory of your device, they allow you to personalize your experience on the messaging service. erie (e.g., send you personalized text messages such as shopping cart reminders). Please note that each of these third-party service providers named in this policy sets out its own privacy policy and we disclaim all liability in connection with such privacy policies.
Social Networks
The use of social networks within the framework of our Site may lead to the sharing of some of your data between Kanuk and these media. We invite you to read the privacy policies of each of these social networks to determine what personal information may be transmitted to Kanuk for the purpose of using, sharing or keeping your personal information through these media. social media, in particular for advertising purposes. However, you can directly configure and control access to and use of your data on these networks. Kanuk cannot be held responsible for the access and use of your personal information by such media. https://www.facebook.com/business/m/privacy-and-data?Data-Use-&-Ads
When you apply for a job
We may collect personal information about you, such as your name, email address, phone number, and information in your resume and cover letter. We use them to process your application and communicate with you about it. We keep this information only for the duration of the recruitment process. We may keep it longer to assess your candidacy for future available positions, but only with your express consent. If you are hired, this information will become part of your employee file.How do we use your personal information?
Kanuk may use your personal information for various business purposes. The personal information we collect may, for example, be used to:
- process your orders and your requests for products, services or information;
- keep your account and membership active and track it;
- set, update and maintain your preferences based on the choices you make when shopping on our website;
- process returns and refunds;
- assist you when you submit a comment, question or complaint to us;
- conduct surveys aimed at improving our services;
- with your consent, post your comments and reviews online to showcase and improve our product line;
- process your job applications;
- evaluate, manage and improve the effectiveness of our website and our marketing initiatives;
- provide you with web content tailored to your preferences;
- detect and prevent fraud and error;
- market and promote our products and services;
- inform you of our events, promotions and surveys;
- with your consent, when required, promote and offer you other products and services. You have the option to unsubscribe from our promotional emails by clicking on the ''Unsubscribe'' link at the bottom of the email;
- meet our legal obligations.
Who do we share your personal information with and why?
In the normal course of our business, we may disclose some of your personal information to members of our group of companies, to third parties acting on our behalf and at our direction, and where permitted or required by law. We do not sell or rent any personal information about our customers and members to third parties. We may retain the services of third parties and vendors to administer one or more aspects of our business, including the processing and management of personal information. When we use a service provider, we use contractual clauses and take other appropriate measures to ensure that your information is used to provide our services to you and in accordance with applicable laws and this Policy. For example, we may share your personal information with third parties who we use to: fulfill online orders, process non-cash payments, send advertising messages, supply products, process returns, conduct surveys research, verify and validate the information you provide to us when placing an order, deliver products and provide customer service. When you place an order online, we only ask for the information necessary to process the order and payment. We share this information with third-party delivery and credit card processing companies responsible for deliver your order to you and process payment. We only transmit the information that is necessary to perform these tasks. When you wishlist your account, we generate an identifier that allows us to recognize your account and your preferences across all of your devices. We use Google Analytics to get better analytical data and understand how users interact with our website. We may transmit your user or customer code to Google for these purposes. We may cooperate with local, national, international or other authorities in the investigation of illegal activities. We may be required by law to disclose personal information in our records in order to cooperate with such investigations. We also reserve the right to denounce any inappropriate or illicit activity and, to do so, to communicate the personal information of the culprits. We may also disclose your personal information to competent authorities or other organizations when we believe, in good faith, that it is necessary to do so to comply with an obligation and to protect or defend our rights and property, in particular to prevent fraud. Your information may also be transferred when the assets, or the business to which they relate, are transferred to a third party as part of a transaction, restructuring or proceeding.
We take the necessary and appropriate security measures according to the level of confidentiality and risk to protect your personal information against loss, theft and unauthorized consultation. The personal information you provide to Kanuk passes through a secure server. We use a state-of-the-art secure system, the SSL protocol, to encrypt (or encode) the data transmitted during the ordering process. This encryption method protects your data, such as your credit card number and shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to keep it secure in our systems. We take reasonable precautions to prevent fraudulent use of your personal information on our websites. To this end, we have adopted industry-standard authentication procedures to ensure the protection of your information when you shop online with us. In particular, we communicate with financial institutions or credit reporting agencies to confirm the authenticity of your credit card and validate your billing information.
How do we protect your personal information?
We take the necessary and appropriate security measures according to the level of confidentiality and risk to protect your personal information against loss, theft and unauthorized consultation. The personal information you provide to Kanuk passes through a secure server. We use a state-of-the-art secure system, the SSL protocol, to encrypt (or encode) the data transmitted during the ordering process. This encryption method protects your data, such as your credit card number and shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to keep it secure in our systems.We take reasonable precautions to prevent fraudulent use of your personal information on our websites. To this end, we have adopted industry-standard authentication procedures to ensure the protection of your information when you shop online with us. In particular, we communicate with financial institutions or credit reporting agencies to confirm the authenticity of your credit card and validate your billing information.
How long do we retain your personal information? We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. To allow you time to re-register if you wish, we delete your account and membership information within six months of you closing your account or ending your membership, unless required by law ( in particular of a tax nature) obliges us to keep them for a specific period.
Microsoft Ads We use behavioral targeting to help us focus our marketing campaigns or ad groups on potential customers who meet specific criteria. We also use Universal Event Tracking (UET) for a variety of conversion purposes like Purchase, Signup, Download and more. You can read more here https://privacy.microsoft.com/en-ca/privacystatementOpens If you wish to unsubscribe from Microsoft Personalized Ads, find out how here: https://about.ads.microsoft.com/en-ca/resources/policies/personalized-ads
What rights do you have with respect to your personal information?
We strive to ensure that the personal information we maintain and use is accurate, complete and up-to-date to the extent necessary to provide our services to you. Here are the rights you have with respect to the personal information we collect and use:CHILD PROTECTION
This Site is not directed to minors under the age of 16, and we do not knowingly collect personal information from minors under the age of 16 without parental consent. If you are under the age of 16, please do not use or access the Site at any time or in any way. If we discover that personal information belonging to persons under the age of 16 has been collected through the Site without the prior and verifiable consent of their parents, we will take the necessary steps to delete this information. If you are the parent or guardian of a minor under the age of 16 and you discover that your child under the age of 16 has provided personal information, please report it to us by contacting us at the contact information provided under the heading " Contact" and request that we delete that minor's personal information from our systems.
Contact us
To ask us questions or share your concerns about the protection of your personal information on the Kanuk site, write to us at info@kanuk.com or call customer service at 1 877 284-4494 or 514 284-4494 If your concerns persist, you can file a complaint with the privacy authority in your country.
Policy change We may modify this Privacy Policy in accordance with applicable privacy laws and trade practices. Any material changes will be reported by means of a prominent notice on our website.