Delivery and returns
For standard delivery, a fee of US$40 will be added to your bill’s total. If you wish to expedite your order, the shipping fee will be calculated based on the destination.
In order to make the purchasing and delivery process smoother, custom duties and taxes are included. Your package will be delivered DDP (Delivered Duty Paid) and no additional fee will be charged at delivery.
You have 30 days from the shipping date to return your purchase. Shipping costs for returns from the U.S. are at the customer’s expense. A return label will be provided, but US$40 will be deducted from the amount refunded.
Face masks, lab coats, and all items sold with a discount of 50% or more are considered Final Sale and are not eligible for refund or exchange.
N.B. Our order processing time is 1 to 10 business days. This period does not include the delivery time chosen when placing your order.