Kanuk provides free standard delivery and returns through Canada Post on all orders of $50 or more. If you wish to expedite your order by XpresspostTM, shipping fees will apply based on the destination. Please note that a signature is required at delivery for all orders of $150 and over (before taxes).
Order processing time Our order processing time is 1 to 10 business days. This period does not include the delivery time chosen when placing your order.
Free standard shipping Please allow 7-14 business days for delivery of your order.
XpresspostTM shipping Please allow 2-4 business days for delivery of your order. Delivery fees will apply based on the delivery address. (express shipping is temporarily unavailable)
N.B. Orders are processed and delivered Monday to Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during high peak periods.
STORE PICK-UP POLICY
For store pickups, bring the email with your bill, along with photo identification.
You have 30 days from the shipping date to return your kanuk.com purchase for free. All merchandise must be in its original selling condition (new, unused, unwashed and unaltered) and in its original packaging with tags attached.
IN-STORE Please bring the product along with the receipt and return form.
BY MAIL Please complete the return form, re-pack the item (including all original tags) and ship it back to Kanuk.
Returns within Canada – Prepaid label: All Canadian returns must be shipped by mail. Please affix the prepaid return label to the outside of the package and drop it off at any Canada Post location.
Returns from outside Canada: Shipping costs for returns from outside Canada are at the customer’s expense.
The refund will be made via the same payment method that was used for your initial purchase. You will receive the return confirmation via email once the return has been processed. Please allow 5-10 business days from the reception of the returned item to complete your request for a refund.
If, for one reason or another, the item does not suit you, you may exchange it for an item of a different colour, size or style, depending on availability. Please state the desired changes in the “Reason for exchange” section of your return slip.
Currently, many sources indicate that wearing a non-medical mask not only helps protect others but ourselves as well. Silver Thread masks should be thought of as a physical barrier that blocks saliva droplets (spit) spread by people sneezing nearby as well as those emitted by the person wearing the mask. They also act as a hand-to-mouth barrier (for all those who touch their face too often, that is, almost everyone!)
Did you know that silver has long been known for its antibacterial properties? Indeed, NASA uses it to protect their crews against many microbes, as well as for its anti-moisture and anti-odour properties. By weaving silver thread into the fabric of our face masks, we've made them much more comfortable.
Silver Wire face masks are proven to be effective. Here are the main characteristics that set them apart:
They are made with silver thread, which is known for its antibacterial, antifungal and thermoregulation properties as well as its ability to cut down on odours and moisture.
They easily conform to the shape of the face.
They're washable and reusable.
They’re available in three sizes.
They feature a metal clip on the nose.
Careful maintenance is crucial
Machine wash your mask on a regular cycle (hot water is recommended). Then, machine dry it for at least 20 minutes on high heat (at least 40°C/80°F). Remember to wash your mask after each use.
How to wear the mask
Apply the mask to the front of your face.
Slip the large elastic strap over your head and let it fall to the back of your neck
Slip the two small magnifying loops (one on either side of the mask) behind your ears.
Adjust the mask to your face by sliding the barrel over the elastic strap until it rests behind your neck.