Guarantees and services

Guarantees and services

Your upcoming winters will be so much more enjoyable with a Kanuk coat. Take it from the thousands of Quebecers who have already had the experience: Kanuk coats are beautiful, warm, light, durable, and so comfortable! Kanuks are made to last, and we guarantee every single one. Our lifetime guarantee covers any manufacturing or raw material defects. This guarantee does not cover repairs resulting from accidents, misuse, neglect, or normal wear and tear. The guarantee does not cover any product that has been modified. Should a product have a manufacturing defect, Kanuk will repair the product free of charge or replace it at Kanuk’s discretion (postal rates apply). You can count on Kanuk.

  • Are the sleeves of your Kanuk too long?

    For a minimal charge, we can do this type of alteration for you in our workshop. Simply drop by the Kanuk factory-store. We’ll take the measurements, and your alterations will be done by one of our professional seamstresses on site using the same sewing machines, thread and lockstitch technique we employ with all of the Kanuks we produce. We’ll call you as soon as your coat is ready, and you can pick it up or we’ll be pleased to mail it to you (postal rates apply).

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  • Is your Kanuk in need of repair?

    If the required repairs are covered by the Kanuk guarantee, we’ll do them in our workshop free of charge, where our artisans will take the same meticulous care repairing your Kanuk as they did when producing it. If the repair is not covered by the Kanuk guarantee, we can offer you our repair service. We will provide you with an estimate before undertaking the work, and the repair will be done on site in our workshop, using the same sewing machines, thread and lockstitch technique we employ with all of the Kanuks we produce. We may even be able to use the original fabric. Our professionals offer unparalleled expertise, and our repairs will extend the lifespan of your coat (postal rates apply).

  • Bring or send us your Kanuk for repair

    Please ensure your Kanuk coat is clean. You can either bring it in personally or box it and send it, along with your name, address, phone number, email address and a description of the repairs required, plus a photocopy of your receipt, to the address below. We will then contact you by phone with an estimate. For any questions, please don’t hesitate to contact us by email or by phone. Here’s how: Email: info@kanuk.com, Telephone: (514) 284-4494 (in Montreal) or 1 877 284-4494 (toll free), Kanuk Repair Services 485, Rachel Street East, Montreal, QC H2J 2H1.

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